Returns/Defects

WHAT IS SPOILAGE? WHAT IS SUPERIOR'S SPOILAGE RATE?

Even though the machines we use are state-of-the-art, there's still a human element to screen printing. Spoilage refers to a certain percentage of an order being spoiled by human error, machinery, or defects from the manufacturer.  We do our best to minimize misprints and spoilage, but since we’re only human, it does happen from time to time. We hold ourselves to a 2% spoilage allowance per design and 3% for customer supplied garments.

We take the proofing process very seriously to assure that we produce all orders to the highest quality standards. We provide digital proofs for each order and an on-press proof for an additional fee by request or if we feel something needs attention prior to production.

We have quality control when we receive the garments and when they’re going out of our shop to catch any errors for the manufacturer that may have occurred. If you do get a damaged shirt, please let your Account Manager know so we can find a solution.

Superior Ink reserves the right to decline credits, refunds, and reprints under the spoilage allowance. In the event that Superior Ink makes an error in printing your shirts over the allowed spoilage, we will either provide a credit, refund, or reprint the misprinted garments for you. This includes errors such as printed the wrong art, printed the wrong location, printed the wrong garments, screen came out of registration, bad dye lot, etc. Since misprints can happen, we encourage you to order extra garments if you need exact quantities. Due to the nature of the screen printing process, we are unable to set up screens just to print a single shirt.

Superior Ink does not accept returns of printed garments if the quote and mockup have been approved and we’ve printed your order exactly as specified. If you choose to cancel your order, refunds will be based on the status of the order and may be subject to penalties, screen fees, and/or shipping and restocking fees. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. If your full order has been misprinted, we will provide a credit, refund, or reprint your order upon request after you return the misprints. 

We do our best to ensure accuracy with every order and make sure your prints not only exceed expectations but our customer service is a positive and welcoming experience. If you have any questions or concerns regarding print quality or order accuracy, we ask that you reach out to us within 72 hours of receiving your order. We will do everything within reason to ensure your project meets your expectations. Please reach out with any questions, inquiries, or concerns at any point before, during, or after your project.